7/2009

We are Hockey Western New York LLC and are more commonly known as the Buffalo Sabres. Hockey Western New York LLC is referred to in this privacy policy as the “Sabres”, “we”, “us”, and “our”. Our name and reputation were built on a foundation of trust. This privacy policy describes the information that we collect through the Sabresbucks Card Program and how we use that information. Our policy also describes the choices you can make about how we collect and use your information.

By using your Sabresbucks Card and viewing this policy, you are consenting to the information collection, use and disclosure practices described in this privacy policy.

Privacy policy updates. We may update this privacy policy from time to time. When we do so, we will post the new privacy policy at the Sabrebucks webpage and change the date at the top of the policy. Therefore, we encourage you to check the date of our privacy policy whenever you visit our website for any updates or changes.


If you have any questions about this privacy policy or have concerns that are not addressed here, please contact Sabres Customer Service at 1.888.GOSABRES.

Collection of Information.

Your provision of personal information to us means that you agree and consent that we may collect, use and share your personal information in accordance with this privacy policy.

In addition, where appropriate, specific authorizations or consents may be obtained from time to time. For example, we may seek consent to use and share personal information after it has been collected in those cases where we wish to use the information for a purpose not previously identified or for which the individual concerned has not previously provided consent.

In most cases, and subject to legal and contractual restrictions, an individual is free to refuse or withdraw his or her consent at any time upon reasonable, advance notice. It should be noted that in some circumstances, certain of our products and services can only be offered if a person provides personal information to us. If you choose not provide us with any required personal information, we may not be able to offer the products or services requested. We will inform you of the consequences of the withdrawal of consent.

What type of information do we collect? Personal Information means information that can be used to identify an individual and may include:

  • name, address, phone number, e-mail address, birth date;
  • financial information, such as credit card number or social security number;

 

When you purchase Sabres merchandise or goods at our approved Sabresbucks Card locations using your Sabresbucks Card, or otherwise, we collect information about the purchases you make.

Non-personal Information. Business contact information (e.g. office address, telephone number) is not considered personal information in certain jurisdictions.

How do we use personal information? We may use personal information provided orally or in writing (including via electronic media) by customers in order to:

  • Process and manage your purchase of Sabres products and services, including the purchases through the Sabresbucks Card Program;
  • Respond to your customer service inquiries, post your comments or statements on any blog or other online forum maintained on our website, or take other actions in response to your inquiries or other online activities;
  • Create personalized promotions by combining your personal information with non personal information about you, such as the amounts and types of purchases you make or any benefits you receive through the Sabresbucks Card Program.
  • Communicate with you about your order or purchase, your Sabresbucks Card account, or a contest or sweepstakes you have entered;
  • Communicate with you about our brands, products, events or other promotional purposes, including co-branded offers, and merchandise and discounts available only through the Sabresbucks Card Program.

Is my personal information shared with third parties? We may share information with companies that provide support services to us (such as credit card processors, mailing houses or web hosts), that help us market our products and services (such as email vendors) or our strategic partners. These companies may need information about you in order to perform their functions. These companies are not authorized to use the information we share with them for any other purpose. All communications regarding marketing and promotional materials that you receive as a Sabresbucks cardholder will be sent directly from us and not third parties.

We may disclose specific information upon governmental request, in response to a court order, when required by law, to enforce our corporate policies, or to protect our or others' rights, property, or safety. We do not provide information to these agencies or companies for marketing or commercial purposes.

In the event of a sale of some or all of our business, we may disclose personal information to those involved in a transfer of all or part of the assets or business. If such an event were to occur, we would strive to ensure that the recipient treat your personal information as described in this policy.

What promotional communications will I receive as a Sabresbucks cardholder? We may use your e-mail address and other contact information provided to us to send you promotional materials and offers available exclusively to Sabresbucks cardholders. As a Sabresbucks cardholder you may receive offers to purchase rare and/or autographed Sabres memorabilia, discounted tickets, and unique merchandise available only to you and your fellow Sabresbucks cardholders.

We may use your information to communicate with you regarding the above noted promotions and other similar benefits you will enjoy as a Sabresbucks cardholder, such as orders, purchases, your Sabresbucks Card Program account, and customer service responses.

How long do the Sabres keep my personal information? We strive to ensure that any personal information provided and in our possession is as accurate, current and complete as necessary for the purposes for which we use that information. We maintain your personal information only so long as is necessary in the context of our business and particularly in serving you in connection with the Sabresbucks Program.


How is my personal information secured? We strive to maintain appropriate physical, technical and administrative security with respect to our offices and information systems so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of personal information.

Questions and Feedback We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue. We will investigate all complaints and if a complaint is justified, we will take all reasonable steps to resolve the issue.

Our Customer Service Department can be contacted at 1-888-GOSABRES or by writing to Buffalo Sabres, First Niagara Arena, 1 Seymour H Knox III Plaza, Buffalo, NY 14203, Attn: Customer Service Sabrebucks.